Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns may be acceptable on certain products and/or situations. To start a return, you can contact us at Help@starlightnotes.com and an email will be sent accepting return. If items are returned without prior authorization, they will not be accepted nor refunded.
If your return is accepted, you will be fully responsible for the shipping cost. After items are received, they will be inspected if current conditions is acceptable only the price paid for the items will be refunded minus 20% re-stocking fee. All shipping fees from original purchase are not refundable.
A total of 21 items are final sale. See policy.
- Returns accepted for 14 days
- Customer provides return shipping
- 20% restocking fee
- Final sale items: 21 products can't be returned.
** Return policy in effect customer to start return request.
You can always contact us for any return question at Help@starlightnotes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items, such as but not limited to notepads, sticker sheets and pens), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Help@starlightnotes.com.